Full-time job in Guangzhou
- Proactively communicate with users through channels such as phone, email, and social media to understand their problems, concerns, and dissatisfaction.
- Analyze user interviews and problem summaries, identify common problems and trends, and provide solutions and improvement recommendations.
- Support the department's user research needs.
- Coordinate with other team members to ensure timely resolution of user issues and provide satisfactory solutions.
- Follow up on user issues and complaints, and ensure that problems are properly handled and resolved.
- Establish and maintain good user relationships, providing friendly, professional and efficient service.
- Sensitively process and protect the collected user data to ensure data security and privacy.
Job Requirements:
- Bachelor's degree or above, with priority given to English majors or related majors, and a minimum of CET-6 English level.
- Excellent oral communication and interpersonal skills to effectively communicate with different types of users.
- Strong product sense, able to quickly understand the company's business and scenarios.
- Strong empathy, able to quickly understand user problems and capture user pain points.
- Able to determine the nature, severity, and priority of problems, and actively promote the company's various departments to sort out and discuss the problems, ultimately providing accurate and satisfactory solutions.
- Good problem management and problem-solving skills, able to handle multiple tasks and priorities.
- Excellent cross-departmental team coordination and collaboration skills, working closely with other team members to drive problem resolution.
- Patience and friendly attitude, able to respond to user complaints and challenges in a positive manner.
- Good computer and technical skills, proficient in using office software and customer service tools.
- Certain understanding and awareness of data sensitivity and privacy protection.
Job Highlights:
- Work visa
- Paid annual leave
- Language: English, Fluent
Company Information:
- Guangzhou Danxiao Information Technology Co., Ltd. is an Internet software and hardware consulting service company established in 2012.
- The company has maintained rapid growth in recent years and is a highly competitive R&D consulting company for domestic enterprises going overseas.
- The company has a complete salary and welfare system, national statutory holidays, social security, housing provident fund, employee travel and other welfare policies are all available!
- The company has developed into a multicultural Internet company with more than 420 employees in Guangzhou, Shenzhen, Shanghai, Singapore, Spain, and Hong Kong.
Address:
- Tianhe District, Guangzhou Tianhe North Road 689
- Guangzhou Danxiao Information Technology Co., Ltd.
- Tianhe District, Guangzhou Tianhe North Road 689
- ??????????689???????
Website:
- [Insert Company Website]
Contact Information:
- Recruiter: Guangzhou Danxiao Information Technology Co., Ltd.
- Edit Tags: [Insert Tag Details]
- Tags: [Insert Tag Details]
- Job Recruiter: 3
- Advertised Date: 2017-07-19 11:07:12
- Advertiser: [Insert Advertiser Name]
- Advertiser Type: Employer
- Current Location: Guangzhou China
- About Us: [Insert Company Description]
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